Counterpoint Home, CP3 & Counterpoint II in Rochester, MN Closed now

Reviews about Counterpoint Home, CP3 & Counterpoint II

• ★ ★ ★ ★ ★

  February 14, 2020, by Knights Chamber
  Absolutely wonderful collection of designer clothing, unique home and kitchen wear and SOOO much more! I've gotten the best gifts and cards from this place! Knowledgeable and friendly sales staff! One of my favorite stores in all of Rochester!
• ★ ☆ ☆ ☆ ☆

  April 22, 2019, by Diane Miller
  The design of this high end store is lovely, but customer service in the clothing area is not. Beware, NONE of the clothing can be returned OR EXCHANGED!! This was not made clear to me at the time I picked out a black dress on July 29th. I was looking at both sale and new merchandise and ended up choosing a sale item that needed to have a shirt underneath it. I took it home to try on with a t-shirt underneath and didn't like the way it looked. I admit, I am not the world's best shopper, and when I tried it on at home it was not becoming. I went back the following morning, with my 89 year old mother, who has a good eye, to exchange it for something else. The store would not accept it as a credit toward a more expensive item. My mother was incredulous that they would not credit it toward something else. The store is full of gifts items, so she asked what people did with wedding gifts they wanted to return. The response was that only clothing is not returnable. Although I saw no signs that said I could not make a return, and nothing was said to me when I was shopping, the store clerk said it was printed on the bottom of the receipt. And so it was, in fine print, but of course I got the receipt AFTER I had completed the purchase. So there was no warning that I ought to be 100% sure it would go with other items before buying. This means I should have gone home to get when I might wear it with and come back to try it on. I couldn't believe they would not credit this toward another purchase. So I'm stuck with a dress I won't wear and resent. I'm a frequent visitor to Rochester though I live in Boston, and tend to shop when I'm in Minnesota because I have free time. I have bought things from Counterpoint before, mostly Eileen Fisher, which they have moved upstairs.Their clothing is expensive, and this sleeveless dress was $179 on sale, so I expected they would offer high end service. I am going to stick with Nordstrom after this experience!