Ashley HomeStore in Rochester, MN Closed now

Reviews about Ashley HomeStore

• ★ ★ ★ ★ ★

  June 21, 2020, by Josh Guard
  Outstanding Customer Service on Mattresses My husband and I went into Ashley in February, 2017 for a new mattress. We worked primarily with Lori who was very friendly and knowledgeable. We went in looking for a specific model of mattress that had been discontinued years ago. She knew exactly what we were talking about. We had gone to Mattress Firm and the sales person there had never even heard of it. We purchased the mattress in February and were not happy with the pillow top. After several e-mails and phone calls and trips back in, after 90 days we ordered a different mattress since they have a 120 day sleep guarantee. The product we had was fine, just was not for us. Better yet, Lori restarted the 120 day sleep guarantee on our new mattress! We absolutely love the store. Additionally, I am in the Army Reserve and received a 35% discount on two new couches we purchased! We are incredibly happy with those as well. This store's prices are reasonable and the quality is good. The staff are knowledgeable and helpful. For example, Randy, one of the managers, remembered us a week after our second visit and knew exactly what we were in there for when we went into to order the new mattress. I would highly recommend this store!
• ★ ★ ★ ★ ★

  January 19, 2019, by Cherie Trondson
  We have had a chance to purchase furniture from Ashley a couple of times since moving to Rochester. Our furniture has always been hand me downs, so walking into a furniture store for the first time was a bit scary. Tim took care of us each time, providing us with the information we needed to make a decision. I felt like he was patient to help us with what we felt like we needed and not to push us to select a higher end piece of furniture that might benefit him. Also, this most recent visit, we were in a bit of a hurry to snag a couch and loveseat combo for our living room before a family event coming up. When I called Ashley, Lynette answered the phone and transferred me to Lori. Lori helped me quickly and was able to assure us that we would have the pieces we wanted by our event. When we came in store to select the color we wanted, Tim helped us again. He arranged our delivery and Courtney was on the phone to confirm all the details. From beginning to end, whether on the phone or in person, we felt like we were well taken care of. We cannot speak to the quality of the furniture we have ordered, as we haven't had it long enough to see how well it will work for us. But if the quality of the furniture matches the quality of the customer care we have experienced, we are certain it will be top notch.